Refund policy
At Uprite we want you to be completely happy with your purchase. If you're not, here's how to put it right.
30-day satisfaction guarantee
If you're not satisfied with your Uprite Smart Posture Trainer, you may return it within 30 days of receiving it for a full refund of the product price.
How to start a return
Email us at returns@uprite.co with your order number and the reason for return. We'll reply within one business day with the return address and instructions.
Return shipping
For change-of-mind returns, the customer covers the cost of return shipping.
For faulty, damaged, or incorrect items, Uprite covers the cost of return shipping in full and replaces the item or refunds it, your choice.
Condition of returned items
Returned items must be in their original packaging and unworn (or, if worn briefly to confirm the device works, in clean and resalable condition). We reserve the right to refuse refunds on items that show clear signs of extended use.
When will I get my refund?
Once your return arrives at our processing centre and is inspected, we'll process the refund to your original payment method within 5–7 business days. Your bank may take an additional 2–5 business days to credit it to your account.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, please email returns@uprite.co with photos of the issue within 7 days of delivery. We'll send a replacement immediately at no cost to you.
Lost in transit
If your tracking shows your order has been lost or stuck for more than 30 days, contact us and we'll send a replacement free of charge.
Non-returnable items
For hygiene reasons, we cannot accept returns on opened packaging where the device has been worn against bare skin for extended periods. We trust your honesty here — if it didn't work for you, send it back.
Questions
Email returns@uprite.co or use the contact form on our site. We aim to reply within one business day.
Uprite is a trading name operating from Dubai, United Arab Emirates.