Shipping policy
Shipping Policy
Where we ship
We currently ship to the United States, United Kingdom, Canada, and Australia.
Processing time
Orders are processed within 1–3 business days of being placed (Monday to Friday, excluding public holidays). You'll receive an email with tracking once your order ships.
Delivery times
Once shipped, expected delivery times are:
• United States: 9–15 business days
• United Kingdom: 9–15 business days
• Canada: 10–18 business days
• Australia: 10–18 business days
These are estimates, not guarantees. Carriers can occasionally take longer due to weather, customs, or peak periods.
Shipping cost
Free standard shipping on every order. There are no hidden shipping fees at checkout.
Tracking
Every order ships with tracking. You'll receive a tracking number by email when your order leaves the warehouse. If you haven't received tracking within 5 business days of ordering, email hello@uprite.co and we'll chase it up.
Customs and import duties
Orders shipped internationally may be subject to import duties or taxes imposed by your country. These are the customer's responsibility and are not included in the product price. Most orders to our supported destinations clear customs without additional charges, but rules vary by country and the value of your order.
Wrong address
If you provide an incorrect shipping address at checkout, please email hello@uprite.co within 1 hour of ordering and we'll do our best to update it before dispatch. After dispatch, we cannot change the address. If a parcel is returned to us due to an incorrect address, we'll contact you to arrange re-shipment (at your cost) or a refund minus the original shipping cost.
Lost or stuck parcels
If tracking shows your parcel hasn't moved for more than 14 days, contact us and we'll investigate with the carrier. If we can't recover the parcel within 30 days of the last tracking update, we'll send a free replacement.
Damaged on arrival
Email returns@uprite.co with photos of the damaged item and packaging within 7 days of delivery. We'll replace it free of charge.
Questions
Email hello@uprite.co. We aim to reply within one business day.
Last updated: April 2026.